Legal

Terms of Service

These terms set out, in plain language, how we work with clients of 3 Wave Cleaning (ABN 73 662 871 721). They are general terms, not a full legal contract. Where you have signed a service agreement or accepted a written proposal from us, that document takes priority if anything here conflicts with it.

What we do

We provide commercial cleaning services only: offices, medical centres, strata common areas, childcare and schools, retail, gyms, warehouses, showrooms, hospitality venues, places of worship, aged care, and government facilities, plus specialist work such as carpet steam cleaning, window cleaning, sanitisation and washroom consumables.

We do not provide residential house cleaning and we do not provide end-of-lease or bond cleaning.

Quotes and pricing

All pricing is quote only. We do not publish rates because scope, site size, frequency and access all change the price. After your enquiry we arrange a site walkthrough or assessment, then send a written proposal, normally within 24 hours of the walkthrough.

A quote is based on the scope agreed at the assessment. If the scope, frequency, hours or site conditions change, we will requote before the change takes effect. Quotes are valid for 30 days unless stated otherwise.

Scheduling and access

Cleaning times are agreed in your service plan. Our standard operating hours are Monday to Sunday, 6am to 10pm, with 24/7 emergency call-outs available by arrangement. You agree to give our team safe and timely access to the site, including keys, alarm codes or swipe access where needed, plus water and power. If our team cannot access the site at the agreed time, the visit may be treated as completed and charged.

Cancellations and changes

For a one-off or specialist job, please give us at least 24 hours notice to reschedule or cancel. For ongoing contracts, either side can pause, change or end the service by giving the notice period set out in the proposal or service agreement, normally 30 days in writing. We will always try to accommodate short-notice changes where our roster allows.

Our guarantee

Every job is backed by our three-part guarantee.

Re-clean. If something is missed, tell us within 24 hours and we return to re-clean the area at no charge.
Satisfaction. We keep working with you until the result meets the standard set out in your cleaning plan.
Quality inspection. A supervisor runs scheduled quality checks on your site so standards do not slip over time.

Insurance and your responsibilities

We hold $10,000,000 public liability insurance and Workers Compensation insurance, and a Certificate of Currency is available on request. You are responsible for telling us about site hazards, restricted areas, fragile items and any special handling requirements before work begins.

Payment

Invoices are issued as set out in your proposal, usually weekly, fortnightly or monthly in arrears, and are payable within the terms shown on the invoice. We may pause service on materially overdue accounts after giving notice.

Limitation of liability

We take care on every site, but to the extent permitted by law our liability for any claim connected with our services is limited to re-supplying the affected service or paying the cost of having it re-supplied. We are not liable for indirect or consequential loss, such as loss of profit or business interruption, or for pre-existing damage, wear and tear, or damage caused by items or surfaces not disclosed to us.

Nothing in these terms excludes any rights you have under the Australian Consumer Law that cannot be excluded.

Governing law

These terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales have jurisdiction over any dispute.